Jeff Bezos's 38-Word Master Class in How to Handle Criticism (and More Lessons Learned From 2021)

A short look back at 2021’s most read stories from this column, along with lessons learned. “Listen and be open, but don’t let anybody tell you who you are.” Those were the opening words of a Jeff Bezos tweet that eventually went viral. It also inspired one of this column’s most read stories of the …

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