Tech

Why an exec who returned to Salesforce after 11 years to lead its largest cloud biz is so bullish on AI in customer service

Salesforce just hired an executive who is rejoining the firm after more than a decade running a startup to lead its largest cloud business, and she’s bullish on using AI and automation to improve customer service.
Clara Shih will now run Salesforce’s customer service software division as the CEO of …

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